All Publications

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Guide / Toolkit

Open Finance Self-Assessment Tool and Development Roadmap

This technical guide introduces the open finance self-assessment tool and development roadmap. It provides practical tools for policymakers to use to decide whether to implement an open finance regime to advance financial inclusion.

Paper

The Impact of Mobile Money Interoperability on Financial Inclusion

This report assesses the impact of mobile money interoperability by considering the economic literature on interoperability more generally and utilizing a case study approach in five mobile money countries: Ghana, Kenya, Malawi, Rwanda and Tanzania.

Paper

Fintech for Who? Demand for Digital Financial Services and Fintech in Tanzania

This paper explores the drivers of demand for digital financial services and fintech: perceived cost, perceived usefulness, perceived ease of use, perceived risk, and social norms.

Paper

Establishing a Financial Services Ombudsman in Mongolia: Experiences and Lessons From Armenia, Australia, and Singapore

This paper shares insights from three long-standing financial alternative dispute resolution systems in Armenia, Australia, and Singapore with a goal to help strengthen financial consumer protection in Mongolia and other countries.

Slide Deck

Scaling up Access to Finance in Kigoma, Tanzania

This study shares lessons learned in building financial and digital capability while introducing agricultural technology interventions to savings groups through the UN Kigoma Joint Program.

Case Study

What it Takes: Insights From Women Leaders in Financial Inclusion

This case study research shares the insights of past program participants in order to motivate other aspiring women leaders, provoke conversation, and inspire new career pathways.

Paper

Women & Money: Insights and a Path to Close the Gender Gap

This paper presents research findings on the key challenges women face in accessing digital financial services and the design opportunities for the financial sector, policymakers and regulators, the philanthropic sector, NGOs, and designers everywhere.

Paper

Employment Effects in Impact Investments: Key Insights Emerging Across Studies in Tanzania and in Zimbabwe

The analysis concludes that the investments as part of the joint ILO-EU STRENGHTEN Project triggered an increase in employment numbers along with improved skills of the labor force, management systems of the investee companies, and labor practices.

Paper

Deconstructing the Gender Gap in Rural Financial Inclusion

The cases of Mozambique and Tanzania

Paper

Getting Closer

Expanding outreach and increasing usage through better placement of touchpoints