This publication presents the main results of MFI client surveys in seven countries (Bhutan, Myanmar, Rwanda, Senegal, Togo, Cape Verde and El Salvador), as well as the concrete measures taken by MFIs to meet the needs expressed by their clients.

Lessons learned from previous crises to help with future crisis responses

This report includes key financial and operational indicators that provide a country overview, indicator level performance and institutional details. 

This learning brief provides an overview of the key players in the Azerbaijan microfinance sector, followed by more detail on the approaches used by Azerbaijan micro-finance Association (AMFA) to build its sustainability and credibility in the sector.

Financial diaries study of 280 YouthStart participants in Togo and Ethiopia

Summary of case studies profiling leading associations in Azerbaijan, Ecuador, Pakistan and Peru

Case study analyzing the success factors and challenges of the Togolese Post's mobile initiative

Case study on developing client complaint handling mechanisms

Case study on a new staff performance appraisal system and salary compensation scheme

Addressing client drop-outs due to financial product inconsistencies with their religious beliefs