All Publications
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Leading and Managing Change to Reach Low-Income Savers in Nigeria: A Case Study of LAPO MFB
This LAPO Microfinance Bank case study shares lessons from their experience in developing and implementing a change management program to underpin its launch of a savings product.
Loan Officers and Clients’ Over-Indebtedness Prevention: The Case of Banco Adopem
Examining the potential roles of loan officers in preventing over-indebtedness
Local Training Providers for Microinsurance Capacity Building
Lessons learned on developing high-quality and sustainable microinsurance training
ADRA Peru: Recruiting and Selecting Mission-Driven Staff
Social performance management case study on employee commitment to social goals
Visión Banco: Creating a Comprehensive Staff Training Program
Case study on Paraguayan bank's implementation of social performance standards
Muktinath Bikas Bank Group Training Manual: Supporting Informed Client Decisions
Social performance management case study on Nepalese bank's client training manual
FinDev Azerbaijan: Retaining Key Staff Through a “Pay for Performance” Culture
Case study on a new staff performance appraisal system and salary compensation scheme
VF AzerCredit’s Code of Ethics: Putting Values into Practice
Case study with recommendations on aligning Codes of Ethics with SPM Universal Standards
Hiring Staff With Disabilities at AccessBank, Azerbaijan
Analyzing inclusive hiring practices at AccessBank
Ethical Staff Behavior at Alalay Sa Kaunlaran, Inc. (ASKI)
Maintaining ethical standards in client interaction