All Publications

Showing 1 - 9 of 9
Slide Deck

Customer Outcomes-Based Approach to Consumer Protection: A Guide to Measuring Outcomes

This reading deck summarizes lessons from a pilot exercise that involved the Financial Sector Conduct Authority (FSCA) and five FSPs in South Africa focused on measuring intermediate customer outcomes from a supervisory perspective. 

Case Study

What Do We Really Know About Microfinance Impact?

A survey highlights the results of the first randomized studies
Paper

A Win-Win for Exchanging Tools and Ideas: South Africa

How do win-win relationships aid in market development?
Case Study

Business Generation and Job Creation through Microfinance (Final Report)

Revamping a microfinance program to improve portfolio quality
Case Study

Use and Impact of Savings Services among Low Income People in South Africa

What features of savings services do low-income people find attractive?
Guide / Toolkit

Client Exit Surveys: A Tool for Understanding Client "Drop-Out"

How drop out clients can contribute to effective impact assesment
Paper

Get Ahead Foundation Credit Programs in South Africa: The Effects of Loans on Client Enterprises

Evaluating the Stokvel Loan Program and the Business Loan Program