All Publications

Showing 1 - 10 of 14
Paper

Loan Officers’ Voices: Perspectives and Lessons from the Foot Soldiers

Highlighting the human capital component that is essential for a microfinance provider
Aziz, S., Pakistan Microfinance Network (PMN)
Paper

Report of Human Resource Management in Microfinance Institutions: The State of Practice

Identifying human resource management challenges in the Indian microfinance sector
Hexa Resource Axis India Private Limited, ACCESS Development Services
Case Study

Muktinath Bikas Bank Group Training Manual: Supporting Informed Client Decisions

Social performance management case study on Nepalese bank's client training manual
Tiwari, J. B., Microfinance Centre (MFC)
Paper

Field Staff Compensation at Indian MFIs: A New Perspective on the Crisis in Andhra Pradesh

Analyzing the relationship between compensation paid to field staff of MFIs and their performance
Krell, M.W. & Pistelli, M., MIX
Paper

Rethinking Staff Incentives: An Experience from India

Examining staff incentive systems of MFIs
Spohn, S., Haerdle, H. & Quesnel, V., Frankfurt School of Finance & Management
Guide / Toolkit

Customer's Rights and Responsibilities

How can MFI staff inform clients of their rights and responsibilities?
Sahayata Microfinance Pvt Ltd, The Smart Campaign
Paper

What If It Had Been Lehman Brothers & Sisters? The Importance of Building Gender-Diverse Microfinance Institutions

Promoting an inclusive work environment in MFIs
Lynch, E., Women's World Banking
Case Study

The “Human Aspect” of Commercial Transformation

Addressing human aspects in transformation of MFIs to banks
Awan, A., Enclude, The SEEP Network
Paper

Human Resource Development in Microfinance Institution

Importance of training, recruitment and performance management for MFIs
Mubarik, Z.
Paper

Capacity Building: Needs and Challenges in India

Highlighting new challenges that Indian MFIs need to address
Mohan, B., MicroSave Consulting (MSC)