All Publications

Showing 1 - 4 of 4
Case Study

Colombia's Ingreso Solidario: Improving Social Protection Through Public-Private Collaboration and Responsible Digital Payment Practices as Part of COVID-19 Emergency Response

This case study illustrates how designing programs responsibly can result in greater trust in digital financial services, leading to greater volumes of digital transactions, and increased use of digital savings and e-commerce services.

Gisela Davico & Beatriz Marulanda, Better Than Cash Alliance
Paper

Responsible Social Protection: Lessons From COVID-19 Digital Cash Transfers

This publication uncovers consumer risks arising from the rapidly digitizing G2P programs aimed at the most vulnerable in society, most of whom have no prior experience with digital technology or the formal financial system.

Alexandra Rizzi, Center for Financial Inclusion at Accion
Paper

Building Capacity for Client-Centered Cash Assistance

Through this research, beneficiaries and agents respond to Indonesia’s largest cash transfer program as it pivots to provide COVID-19 emergency aid.

Victoria Johnson, Elwyn Panggabean, Sophie Theis, & Rahmi Yunaningsih, Women's World Banking
Paper

Consumer Protection and COVID-19: Borrower Risks as Economies Reopen

Recommendations for policy makers, regulators, and FSPs on how to focus on borrower’s needs without putting excessive stress on providers

Elisabeth Rhyne, CGAP