Assessing role of credit officers in microloan granting decisions

Examining appropriate collections practices at FinComún, Mexico

Exploring staff incentive systems that integrate financial and social performance

Managing volunteers strategically

Seeking relevant lessons outside the traditional microfinance circle

Inculcating a long-term symbiotic relationship between the employer and the employee

Addressing human aspects in transformation of MFIs to banks

Designing credit agent incentives to prevent mission drift in MFIs

Training loan officers to avoid client over-indebtedness

Integrating conflict sensitivity in the design and implementation of financial services delivery