All Publications
Banking in Layers: Five Cases to Illustrate How the Market Structure for Financial Services is Evolving
Exploring the market-level modularization of financial services through case studies featuring new models that are emerging, how they are coming about, and what they mean for the financial inclusion of low-income people in emerging markets and developing economies.
No Small Business: A Segmented Approach to Better Finance for Micro and Small Enterprises
This Focus Note advocates the importance of a segmented approach to addressing micro and small enterprises (MSE) needs and focuses on MSEs with up to 20 employees.
Beneficiary Experience of Digital Government-to-Person (G2P) Payments in Bangladesh, Colombia, and the Philippines
This study explores consumers' experience with digital cash transfers, and supports policy recommendations to improve the effectiveness of G2P payments and future financial inclusion.
On the Economic Frontlines of COVID-19: Early Insights From MSMEs Grappling With the Crisis
Findings based on a longitudinal survey in Colombia, India, Indonesia, and Nigeria
Agent Network Journeys Toward the Last Mile: A Cross-Country Perspective December 2020
This Focus Note reveals three distinct journeys country stakeholders have taken to extend the reach and quality of rural agent networks in China, Colombia, India, Indonesia, and Kenya.
Agent Network Journeys: Country Deep Dives
Debt Relief in the Pandemic: Lessons From India, Peru, and Uganda
Findings from interviews with key stakeholders and review of publicly available survey data and research
Microfinance and COVID-19: Principles for Regulatory Response
Five guiding principles for regulators mitigating the impacts of COVID-19