All Publications

Showing 1 - 10 of 17
Case Study

A Client Needs-Centred Approach to Financial Inclusion Measurement

Understanding how and why customers use different types of financial services
Isabelle Carboni, Christine Hougaard, Leonard Makuvaza & Wicus Coetzee, Alliance for Financial Inclusion (AFI), insight to impact (i2i)
Paper

Financial Inclusion, Stability, Integrity, and Protection: Observations and Lessons for the I-SIP Approach from the Philippines

Drawing valuable lessons from the experience of policy makers on integrating financial inclusion
CGAP
Paper

Developing a Tool to Measure Client Satisfaction and Protection

Lessons from the Client Satisfaction and Protection Survey
Ledesma, J. & Pangan, A.O., MicroSave Consulting (MSC)
Paper

Enhancing Financial Capability and Inclusion in the Philippines: A Demand-side Assessment

Presenting a path for building a more inclusive financial sector
Zottel, S., Randall, D., Yan Xu, S. & Mylenko, N., World Bank
Paper

“Pure” Intentions and Practice: Challenges and Good Practices in Consumer Protection in Microinsurance

Suggesting approaches and interventions to enhance consumer protection
Zimmerman, E., Magnoni, B. & Camargo, A., Microinsurance Network
Case Study

Listen in Order to Protect Clients

Assessing the performance of a Filipino microfinance NGO on client protection principles
Ledesma, J.M. & Obedoza-Pangan, A., MicroSave Consulting (MSC)
Paper

Developing a Tool to Assess Client Protection

Highlighting the importance of client feedback to improve MFI service
Giri, A., Agrawal, S. & Ledesma, J., MicroSave Consulting (MSC)
Paper

Clients on Client Protection

Using a qualitative research tool to obtain clients’ perspective on client protection
MicroSave Consulting (MSC)
Guide / Toolkit

How to Develop an Institutional Code of Ethics

Formulating an institutional Code of Ethics that ensures client protection
The Smart Campaign
Paper

Clients Speak on Client Protection: Findings from ASKI

Analyzing MFI adherence to client protection principles in the Philippines
Pangan, A., Martinez, J., Agcaoili, R., Ledesma, J. & Yamini A., MicroSave Consulting (MSC), Opportunity International Australia, Alalay Sa Kaunlaran (ASKI), Inc.