All Publications
Showing 1 - 10 of 17
A Client Needs-Centred Approach to Financial Inclusion Measurement
Understanding how and why customers use different types of financial services
Financial Inclusion, Stability, Integrity, and Protection: Observations and Lessons for the I-SIP Approach from the Philippines
Drawing valuable lessons from the experience of policy makers on integrating financial inclusion
Developing a Tool to Measure Client Satisfaction and Protection
Lessons from the Client Satisfaction and Protection Survey
Enhancing Financial Capability and Inclusion in the Philippines: A Demand-side Assessment
Presenting a path for building a more inclusive financial sector
“Pure” Intentions and Practice: Challenges and Good Practices in Consumer Protection in Microinsurance
Suggesting approaches and interventions to enhance consumer protection
Listen in Order to Protect Clients
Assessing the performance of a Filipino microfinance NGO on client protection principles
Developing a Tool to Assess Client Protection
Highlighting the importance of client feedback to improve MFI service
Clients on Client Protection
Using a qualitative research tool to obtain clients’ perspective on client protection
How to Develop an Institutional Code of Ethics
Formulating an institutional Code of Ethics that ensures client protection
Clients Speak on Client Protection: Findings from ASKI
Analyzing MFI adherence to client protection principles in the Philippines