All Publications
Establishing a Financial Services Ombudsman in Mongolia: Experiences and Lessons From Armenia, Australia, and Singapore
This paper shares insights from three long-standing financial alternative dispute resolution systems in Armenia, Australia, and Singapore with a goal to help strengthen financial consumer protection in Mongolia and other countries.
Business Her Own Way: Creating Livelihoods Through Informal Online Commerce
This Focus Note outlines the characteristics of informal online commerce (IOC), maps the personas of the women who engage in it, and provides guidance to funders looking to support women to generate livelihoods through IOC.
Microfinance Clients Facing the COVID-19 Crisis: From Findings to Action for MFIs
This publication presents the main results of MFI client surveys in seven countries (Bhutan, Myanmar, Rwanda, Senegal, Togo, Cape Verde and El Salvador), as well as the concrete measures taken by MFIs to meet the needs expressed by their clients.
Sustainable Recovery Options for Mongolia’s Micro, Small, and Medium-Sized Enterprises
How was the sector affected by the crises brought about by the pandemic and how can it recover?
A COVID Microfinance Liquidity Tour of Asia
Cross country data and analysis on different types of microfinance service providers
An Assessment of Policy and Regulatory Constraints and Enablers to Women’s Financial Inclusion in Myanmar
In-depth review and analysis of existing policies and regulations accompanied by a literature review