All Publications
Carping Critics and the Microfinance Conundrum
Based on its recent impact assessment study of Cambodian microfinance, M-CRIL has written two advisory notes which examine the validity of some of the sensational international headlines and propose reform measures for the sector.
Impact Assessment of Financial Service Providers: Market Conduct Risk-Based Supervision Guideline Note
This guideline note is meant to assist policymakers in developing impact assessment frameworks, under the MC-RBS umbrella and the overarching goals of financial consumer protection policy.
Application of CGAP Customer Outcomes Framework in Uganda
This case study tests the impact of a new basic savings product positioned in the financial inclusion market using the CGAP customer outcome indicator framework.
Customer Outcomes-Based Approach to Consumer Protection: A Guide to Measuring Outcomes
This reading deck summarizes lessons from a pilot exercise that involved the Financial Sector Conduct Authority (FSCA) and five FSPs in South Africa focused on measuring intermediate customer outcomes from a supervisory perspective.