All Publications

Showing 1 - 10 of 21
Paper

Positive Friction for Responsible Digital Lending: A Call to Action

This report explores how strategically adding friction to digital financial services can benefit both lenders and borrowers.

Guide / Toolkit

Core Indicators to Measure Financial Health and Inclusion

The aim of this guidance is to facilitate the processes of target setting, action plan design and reporting for banks that have chosen financial health and/or financial inclusion as one of their areas of significant impact.

Paper

Trapped in the Service of Debt: How the Burdens of Repayment Are Fueling the Health Poverty Trap in Rural Cambodia

This Cambodia-focused report evidences how household debt is manifesting as a public health crisis that is fueling the health poverty trap in rural Cambodia.

Case Study

How Providers Can Build Products That Improve Financial Health: Examples From Mexico and Chile

This paper shares the key challenges, learnings, and overall results from five case studies in Chile and Mexico, uncovering best practices on how to design for and influence financial health.

Paper

Determinants of Financial Well-Being: Evidence from Latin America

This paper provides a baseline measurement of financial well-being in Latin America and studies the factors associated with it.

Paper

A Customer-Centric Approach to Measuring Financial Needs

Key findings from a series of country-level pilot studies
Guide / Toolkit

Customer Empowerment in Finance: Why Greater Choice and Control for Poor Customers is Better for Business and Will Help Achieve Financial Inclusion

Guide for designing actions to give low-income customers choice, respect, voice, and control
Paper

Study on the Drivers of Over-Indebtedness of Microfinance Borrowers in India: An In-Depth Investigation of Saturated Areas

What factors lead to over-indebtedness, and how can it be prevented?
Paper

Voices of Microfinance Clients: A Study of Microfinance Clients’ Concerns, Perceptions and Delights

Findings from interviews with over 1,000 clients of Indian MFIs
Paper

Are Mobile Money Wallets Really Customer-Centric?

Findings from a survey of customer experiences in rural and urban India