Showing 1 - 10 of 19
Case study

A Case Study on Connecting With Low-income Customers Through Digitalisation

This case study draws upon management consulting literature to assess digitalization strategies and evaluates three leading financial organizations in Morocco, Kenya and Ghana against this framework.

Case study

Digital Transformation to Alleviate Poverty of the Poor People

The objective of this study is to explain the role Al-Amal Microfinance Bank online services played amid the pandemic.

Paper

State of the Economy: Focus on Digitisation and the Impact of COVID-19 on MSEs

In Kenya, the trend of divergent impact continues, with macroeconomic resilience masking sustained inequalities and divergence in recovery.

Guide

The Digital Transformation Guide

Trough real examples of implementation experiences across FSP partners, this guide unpacks six key strategies that financial inclusion-focused institutions need to keep in mind as they progress down the path of digital transformation.

Paper

The Power of Mobile to Accelerate Digital Transformation in Pakistan

A look at the increasingly important role of mobile technology in digital financial services
Paper

Field Staff Digitalization - A Decade of Key Lessons Learned in Microfinance

Sharing insights from the process of helping MFIs digitalize their field operations
Paper

Charting the Customer Journey in the Digital Age

Addressing technical, operational and regulatory challenges to provide a streamlined journey
Paper

Digital Transformation of MFIs in Bangladesh

Opportunities, challenges and way forward
Guide

Changing Change Management: Adapting Internal and External Culture in Times of Digital Transformation

Guidance on the cultural and interpersonal aspects of this process for MFIs