All Publications
Showing 1 - 10 of 18
Arvand Tajikistan: Using Mystery Shopping to Understand Clients
Social performance management case study on the use of market research techniques
Opportunity Bank Serbia: Implementing a Strategic Plan for SPM
Case study on the role of governance in avoiding mission drift
FINCA Azerbaijan: Transforming Clients’ Complaints into Loyalty for Life
Case study on developing client complaint handling mechanisms
FinDev Azerbaijan: Retaining Key Staff Through a “Pay for Performance” Culture
Case study on a new staff performance appraisal system and salary compensation scheme
VF AzerCredit’s Code of Ethics: Putting Values into Practice
Case study with recommendations on aligning Codes of Ethics with SPM Universal Standards
Driving Investment Decisions With Social Performance Information
How do fund managers use social performance data?
Measuring the Social Performance of Microfinance in Europe
Examining financial and social performance of European MFIs
Making Microfinance Investment Responsible: State of the Practice in Europe
Ensuring responsible microfinance investment
Social Performance Report of Agricultural Credit Cooperative (ACC) Maritza Invest, Plovdiv, Bulgaria
Providing financial services to agricultural small and medium enterprises
Social Performance Management of Microfinance Investment Vehice (MIV): Analysis of Recent Development
Tracking trends in social performance reporting