Showing 1 - 10 of 317 results
Does Good Client Protection Impact Financial Performance?
Understanding whether Client Protection Principles make for good business
Do Agents Improve Financial Inclusion? Evidence from a National Survey in Brazil
Analyzing the access to formal financial services with the help of agent networks
Applying Behavioral Insights in Consumer Protection Policy
Presenting emerging evidence on behavioral biases relevant to financial consumer protection
Resolving Client Complaints: Mechanisms Employed at Ujjivan Financial Services Pvt. Ltd.
Evaluating benefits of client complaints mechanisms for improving service delivery
The Long Road to Branchless Banking: FINCA’s Experience Deploying Agency Banking in Africa
Ten lessons learned on strategic, operational and technical issues
The Price of Being Banked: A Study on Transparency and Cost of Leading Banking Services Sold in Kenya
Results and recommendations from mystery shopping surveys with the country's 11 largest banks
Consumer Protection in Digital Credit
Tips and recommendations for digital lenders to build strong business models
Customer Empowerment in Finance: Why Greater Choice and Control for Poor Customers is Better for Business and Will Help Achieve Financial Inclusion
Guide for designing actions to give low-income customers choice, respect, voice, and control
How to Succeed in Your Digital Journey: A Series of Toolkits for Financial Service Providers - Toolkit #4: Develop Own Agent Network
Guidance for financial institutions interested in developing an agent network
Ensuring Financial Education and Consumer Protection for All in the Digital Age
How can we help consumers better manage potential digital risks and benefits?