Showing 1 - 10 of 319 results
Does Good Client Protection Impact Financial Performance?
Understanding whether Client Protection Principles make for good business
Developing an Effective Financial Education Strategy for Peri-Urban and Rural Savings and Credit Groups
Identifying and adapting a savings-led savings and credit program
Breaking the Ice: The Role of Insurance Associations in Insurance Consumer Education
Evaluating insurance associations to recommend ways to provide better insurance consumer education
Private Service Provider: Implementation Manual
Providing practitioners with an approach to implement PSP projects in savings and credit groups
Financial Education Toolkit- Unabridged
Improving the provision of financial services through effective financial education programs
Applying Behavioral Insights in Consumer Protection Policy
Presenting emerging evidence on behavioral biases relevant to financial consumer protection
Resolving Client Complaints: Mechanisms Employed at Ujjivan Financial Services Pvt. Ltd.
Evaluating benefits of client complaints mechanisms for improving service delivery
The Price of Being Banked: A Study on Transparency and Cost of Leading Banking Services Sold in Kenya
Results and recommendations from mystery shopping surveys with the country's 11 largest banks
Consumer Protection in Digital Credit
Tips and recommendations for digital lenders to build strong business models
Customer Empowerment in Finance: Why Greater Choice and Control for Poor Customers is Better for Business and Will Help Achieve Financial Inclusion
Guide for designing actions to give low-income customers choice, respect, voice, and control