All Publications
Showing 1 - 10 of 17
A Case Study on Connecting With Low-income Customers Through Digitalisation
This case study draws upon management consulting literature to assess digitalization strategies and evaluates three leading financial organizations in Morocco, Kenya and Ghana against this framework.
Weathering the Storm II: A Case Study of Viator
Lessons learned from previous crises to help with future crisis responses
An Opportunity for the Banking Sector to Work With Informal Savings Groups in Morocco
The objective of the research is to conduct a qualitative and quantitative study to identify opportunities related to the launch of a digital tontine offer.
Innovations for Inclusive Agricultural Finance and Risk Mitigation Mechanisms: The Case of Tamwil El Fellah in Morocco
Analysis of a business model for bringing financial services to poor agricultural households
Rural Finance: Insights From Three Continents
Sharing experiences on sustainable rural finance in Morocco, Nicaragua and Bangladesh
Estimating the Impact of Microcredit on Those Who Take it Up: Evidence from a Randomized Experiment in Morocco
Assessing the effect of microcredit on income and consumption of clients
FINCA Azerbaijan: Transforming Clients’ Complaints into Loyalty for Life
Case study on developing client complaint handling mechanisms
FinDev Azerbaijan: Retaining Key Staff Through a “Pay for Performance” Culture
Case study on a new staff performance appraisal system and salary compensation scheme
Expanding Islamic Microfinance in Azerbaijan: The Case for Industry Coordination to Serve New Client Segments
Addressing client drop-outs due to financial product inconsistencies with their religious beliefs
VF AzerCredit’s Code of Ethics: Putting Values into Practice
Case study with recommendations on aligning Codes of Ethics with SPM Universal Standards