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Paper

Banking in Layers: Five Cases to Illustrate How the Market Structure for Financial Services is Evolving

Exploring the market-level modularization of financial services through case studies featuring new models that are emerging, how they are coming about, and what they mean for the financial inclusion of low-income people in emerging markets and developing economies.
Case Study

Leveraging Digital ID and e-KYC for the Financial Inclusion of Forcibly Displaced Persons: Risks and Opportunities

This report discusses the challenges and bottlenecks preventing the wider adoption of digital ID and e-KYC to advance the financial inclusion of forcibly displaced persons in Rwanda, Mauritania, and Eswatini.

Slide Deck

Low-Income Financial Services Market Sizing and Fintech Assessment: Kenya Country Report

This slide deck presents the findings of research estimating the size of the medium and small enterprise and low-income credit markets in Kenya and to assess the potential of fintech firms to meet the needs of those markets.

Paper

No Small Business: A Segmented Approach to Better Finance for Micro and Small Enterprises

This Focus Note advocates the importance of a segmented approach to addressing micro and small enterprises (MSE) needs and focuses on MSEs with up to 20 employees.

Paper

Strategies to Optimize MSME-Centered Supply Chain Finance Solutions: A Study of Ghana, Ethiopia, and Nigeria

Given the urgency of digital transformation to build an inclusive recovery, this paper provides timely insights into how to enable supply chain finance models in three African countries.

Paper

60 Decibels Microfinance Index

This publication is the world’s first microfinance social performance report grounded in customer voices, featuring 72 microfinance organizations that serve a total of 25 million clients in 41 countries across the globe.

Slide Deck

Analysis of Peru’s Financial Consumer Listening Mechanisms

This slide deck presents the findings of research commissioned by CGAP as part of its work on empowering market conduct authorities and other stakeholders to monitor consumer risks and elevating collective consumers’ voice.

Paper

The Business Case for Linkage With Informal Savings

This note summarizes practices and lessons learned from the Savings at the Frontier program on providing funding and technical assistance to financial service providers.

Paper

The Global Findex Database: Financial Inclusion, Digital Payments, and Resilience in the Age of COVID-19

This edition of the Global Findex database contains updated indicators on access to and use of formal and informal financial services and digital payments, and offers insights into the behaviors that enable financial resilience.

Guide / Toolkit

Building Cyber Resilience for Digital Financial Inclusion and Innovation

The Cyber Resilience Toolkit provides a guide to strengthening cybersecurity and effectively handling cyber incidents for financial service providers.