Showing 1 - 10 of 29
Paper

Promoting Responsible Finance and Sustainability in Azerbaijan

This learning brief provides an overview of the key players in the Azerbaijan microfinance sector, followed by more detail on the approaches used by Azerbaijan micro-finance Association (AMFA) to build its sustainability and credibility in the sector.

Paper

Azerbaijan Annual Benchmark Report

This report includes key financial and operational indicators that provide a country overview, indicator level performance and institutional details. 

Paper

Microfinance Associations: Roles and New Leadership Opportunities

Summary of case studies profiling leading associations in Azerbaijan, Ecuador, Pakistan and Peru
Case study

FINCA Azerbaijan: Transforming Clients’ Complaints into Loyalty for Life

Case study on developing client complaint handling mechanisms
Case study

FinDev Azerbaijan: Retaining Key Staff Through a “Pay for Performance” Culture

Case study on a new staff performance appraisal system and salary compensation scheme
Case study

Expanding Islamic Microfinance in Azerbaijan: The Case for Industry Coordination to Serve New Client Segments

Addressing client drop-outs due to financial product inconsistencies with their religious beliefs
Case study

VF AzerCredit’s Code of Ethics: Putting Values into Practice

Case study with recommendations on aligning Codes of Ethics with SPM Universal Standards
Paper

2012 Eastern Europe and Central Asia Regional Snapshot

Examining microfinance in Eastern Europe and Central Asia during 2012
Paper

Supporting Members to Adopt Client Protection at Azerbaijan Microfinance Association

Highlighting the role that microfinance networks and associations can play in protecting MFI clients