This report assesses the impact of mobile money interoperability by considering the economic literature on interoperability more generally and utilizing a case study approach in five mobile money countries: Ghana, Kenya, Malawi, Rwanda and Tanzania.

Based on 3,822 (majority women) VSLA member interviews, this brief represents quantitative data from Burundi, Colombia, Côte d’Ivoire, Ethiopia, Mali, Niger, and Vietnam.

The study centers around the results of a survey on digital credit risks in Côte d'Ivoire. It seeks to analyze the impacts and risks associated with the use of digital credit and the opportunities for improving consumer protection.

This report proposes an approach for scaling digital payments in the Rwandan tea sector building on the evolving payments ecosystem.

Based on customer research in Cote d’Ivoire, Kenya, Morocco, Nigeria, and Uganda, this paper provides a synthesis of findings that help understand to what extent savings allowed customers to increase their financial resilience.

This brief assesses the responsibility of financial sector actors in eliminating child labor in the cocoa supply chain in Côte d’Ivoire.

This study is part of the activities of the Laboratory for the Protection of Digital Financial Services Users launched by CGAP in 2021 with an objective to accompany local actors in building a responsible ecosystem for digital financial services.

This report discusses the challenges and bottlenecks preventing the wider adoption of digital ID and e-KYC to advance the financial inclusion of forcibly displaced persons in Rwanda, Mauritania, and Eswatini.

This paper highlights three different business models, including key revenues and costs drivers, to help understand the market potential of various low-income segments.

Building on a 2020 GSMA study which showed that PAYG solar energy customers use mobile money significantly more than other mobile customers, this study looks at 120 in-depth interviews to understand the reasons behind customers' increased usage of mobile money.