All Publications
Showing 1 - 10 of 11
A Technical Guide to Unlock Agent Networks at the Last Mile
This guide outlines five key actions for digital financial service providers, regulators, and funders to expand rural Cash-In and Cash-Out agent networks based on CGAP's global experience.
Women Agents for Financial Inclusion: Exploring the Benefits, Constraints, and Potential Solutions
This working paper explores the benefits of having more women agents, the challenges they face, and potential solutions to promote their participation in the DFS ecosystem.
Bancolombia: Financial Inclusion and Banking Correspondents
This case study goes in-depth on how the Bancolombia's agent network expansion strategy evolved and the agent network management models it developed to increase geographic coverage in a viable manner.
Agent Network Journeys Toward the Last Mile: A Cross-Country Perspective December 2020
This Focus Note reveals three distinct journeys country stakeholders have taken to extend the reach and quality of rural agent networks in China, Colombia, India, Indonesia, and Kenya.
Agent Network Journeys: Country Deep Dives
Detailed country case studies on the agent network journey
How to Improve Liquidity Management for Agents Serving Small Informal Groups and Savers
A 'how-to' note explaining the importance of agent liquidity management
Frontier Agents: Case Studies from Brazil, India, Mexico, and Tanzania
Innovative approaches by public and private sector actors in tackling the challenges faced by DFS agents
Tanzania Postal Bank: Digital Financial Inclusion Through POPOTE
Analyzing success factors for the bank's mobile and agency banking services
Supervision of Banks and Nonbanks Operating through Agents: Practice in Nine Countries and Insights for Supervisors
Review of supervisory practices in countries with large and diverse agent networks
Agent Network Accelerator Survey: Tanzania Country Report 2013
Landscaping the agent network market in Tanzania