All Publications
The Impact of Mobile Money Interoperability on Financial Inclusion
This report assesses the impact of mobile money interoperability by considering the economic literature on interoperability more generally and utilizing a case study approach in five mobile money countries: Ghana, Kenya, Malawi, Rwanda and Tanzania.
Building Value in Microfinance Through Digitization: A Role for Funders
Funders play a crucial role in ensuring that microfinance institutions (MFIs) continue to serve the most excluded and underserved customers in the future. This note highlights the importance of funders in supporting the digital transformation of MFIs.
Fintech for Who? Demand for Digital Financial Services and Fintech in Tanzania
This paper explores the drivers of demand for digital financial services and fintech: perceived cost, perceived usefulness, perceived ease of use, perceived risk, and social norms.
Financial Inclusion of Refugees in Jordan
This report looks back at what has been achieved in the financial inclusion of refugees and asylum seekers in Jordan since 2015, when the Central Bank of Jordan (CBJ) first launched its initiative to enhance national financial inclusion.
Scaling up Access to Finance in Kigoma, Tanzania
This study shares lessons learned in building financial and digital capability while introducing agricultural technology interventions to savings groups through the UN Kigoma Joint Program.
Merchant Expansion through Digital Acceptance and Liquidity (MEDAL) Facility Report
This report discusses the future direction of digital payments in Jordan to increase their acceptance both on the merchant and user sides.
What it Takes: Insights From Women Leaders in Financial Inclusion
This case study research shares the insights of past program participants in order to motivate other aspiring women leaders, provoke conversation, and inspire new career pathways.
A Market Study on the Adoption of Digital Financial Services in Jordan
The purpose of this study is to gain a better understanding of consumers' appetite for and usage of digital financial services and their financial behavior in light of the rapid development of Jordan's digital financial services.
Finance in Displacement: Joint Lessons Report
This study brings to light the challenges forcibly displaced persons face in accessing economic opportunities and puts forth a financial health framework for measuring progress against these challenges.
Women & Money: Insights and a Path to Close the Gender Gap
This paper presents research findings on the key challenges women face in accessing digital financial services and the design opportunities for the financial sector, policymakers and regulators, the philanthropic sector, NGOs, and designers everywhere.