All Publications

Showing 1 - 10 of 12
Slide Deck

The Role of Mobile Money Providers and Their Agents in Protecting Customers’ Data​

This slide deck presents research findings identifying good practices of responsible agents in safeguarding their customers’ data and the role that providers can play in promoting these practices.

Case Study

Taking Human-Centered Design from Theory to Practice: UGAFODE’S AirSave Considerations for Financial Service Providers

How can formal savings tools be better suited to the needs of low-income Ugandans?
Slide Deck

Frontier Agents: Case Studies from Brazil, India, Mexico, and Tanzania

Innovative approaches by public and private sector actors in tackling the challenges faced by DFS agents
Paper

Supervision of Banks and Nonbanks Operating through Agents: Practice in Nine Countries and Insights for Supervisors

Review of supervisory practices in countries with large and diverse agent networks
Paper

Driving Scale and Density of Agent Networks in Perú

Identifying key factors to improve the rural outreach of agent networks
Paper

Achieving Scale and Efficiency in Microinsurance Through Retail and Banking Correspondents

Exploring alternative distribution channels to extend the reach of insurance
Paper

Agent Network Accelerator Survey: Uganda Country Report 2013

Assessing the performance of agent networks in Uganda
Paper

Do Agents Improve Financial Inclusion? Evidence from a National Survey in Brazil

Analyzing the access to formal financial services with the help of agent networks
Paper

Branchless Banking Agents in Brazil: Building Viable Networks

Insights from a study of viable agent networks in Brazil
Paper

Extending Financial Services with Banking Agents

This brief explores the key challenges in developing banking agents as a viable distribution model