All Publications

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Slide Deck

The Role of Mobile Money Providers and Their Agents in Protecting Customers’ Data​

This slide deck presents research findings identifying good practices of responsible agents in safeguarding their customers’ data and the role that providers can play in promoting these practices.

Myra Valenzuela​, Eric Duflos​, David Medine​, Majorie Chalwe-Mulenga, Akhand Jyoti Tiwari​, Arshi Aadil​, Surbhi Sood​, Thomas Murayi Maina, CGAP Background Documents
Case Study

Taking Human-Centered Design from Theory to Practice: UGAFODE’S AirSave Considerations for Financial Service Providers

How can formal savings tools be better suited to the needs of low-income Ugandans?
Justina Li, Jennifer Ferreri, United Nations Capital Development Fund (UNCDF)
Paper

Supervision of Banks and Nonbanks Operating through Agents: Practice in Nine Countries and Insights for Supervisors

Review of supervisory practices in countries with large and diverse agent networks
Dias, D., Noor, W., Staschen, S., CGAP
Paper

Agent Network Accelerator Survey: Uganda Country Report 2013

Assessing the performance of agent networks in Uganda
Githachuri, K., McCaffrey, M., Anthony, L., Schiff, A. et al, The Helix Institute of Digital Finance