All Publications

Showing 1 - 10 of 17
Paper

Empowering Small Giants: Inclusive Embedded Finance for Micro-Retailers

This report outlines various business models that incorporate last-mile retailers into digital ordering platforms, offering them convenience, transparency, and a wide range of products.

Slide Deck

Understanding Customers in Environments of Severe Climate-Related Weather Events

This demand side study in Nigeria and Bangladesh aims to provide firsthand information about how vulnerable people build and lose resilience, as well as a close view of how they gather and spend funds to cope with a climate crisis.

Slide Deck

Global Landscape: Data Trails of Digitally Included Poor (DIP) People

This reading deck puts a spotlight on the specific data trails generated by digitally included yet poor people, the sources of these data trails, and variations of data trails across different segmentations.

Paper

How Can Financial Services Support Platform Work? Insights from Five Emerging Markets

Based on research with platforms and their workers across five countries, this report describes the platform ecosystem in emerging markets, the experiences of workers and sellers in key sectors, and how financial services can help these workers improve their livelihoods.

Slide Deck

Women in the Platform Economy: Emerging Insights

This slide deck shares female workers’ experiences and how financial services can help make platforms more inclusive.

Paper

Women & Money: Insights and a Path to Close the Gender Gap

This paper presents research findings on the key challenges women face in accessing digital financial services and the design opportunities for the financial sector, policymakers and regulators, the philanthropic sector, NGOs, and designers everywhere.

Paper

On the Economic Frontlines of COVID-19: Early Insights From MSMEs Grappling With the Crisis

Findings based on a longitudinal survey in Colombia, India, Indonesia, and Nigeria

Paper

Consumer Protection for Financial Inclusion in Low and Middle Income Countries

Bridging regulator and academic perspectives

Paper

Preserving Liquidity: Policymaker Responses to COVID-19 and the Impact on Low-Income Customers

Initial lessons learned and suggestions for dealing with the current and future crises
Paper

Acquisition and Engagement Strategies to Reach Women With Digital Financial Services

Using behavioral and design techniques to remove barriers for low-income women