This study was conducted to understand the world of cash-in/cash-out agents through MSC's innovative diaries research methodology.

This pathways study aims to understand digital platforms as a livelihood source, capturing and contrasting the self-reported state of participants before, during, and after engaging on platforms.

This reading deck puts a spotlight on the specific data trails generated by digitally included yet poor people, the sources of these data trails, and variations of data trails across different segmentations.

This study provides analysis and implementation status of Quick Response Code Indonesian Standard (QRIS) and shares the challenges and opportunities to increase QRIS usage in Indonesia.

This slide deck shares female workers’ experiences and how financial services can help make platforms more inclusive.

This study assesses the impact of COVID-19 on the demand for financial services through agents and agent operations. It seeks to understand the ability of agents to support government assistance programs.

This report explores the impact of COVID-19 on the beneficiaries and operational implementation of Program Keluarga Harapan during the pandemic.

A community-side story of quick response and gradual adaptation of the low and middle income segment to the global pandemic

Policy recommendations to help MSMEs recover from the pandemic