All Publications
Showing 1 - 10 of 41
Leadership and Organizational Culture in Customer Centricity: The Journey of AMK Cambodia
Decoding the DNA of a customer-centric organization
Institutions and Sensemaking of Change: Institutional Frame Switching as Sensemaking of Microfinance in a Pakistani Commercial Bank
Organizational change case study of bank downscaling
Governance and Strategic Leadership of Microfinance Institutions in the MENA Region
Key insights from a regional assessment
AfriCap Governance
Understanding the role of governance to monitor and asses Africap's performance
Opportunity Bank Serbia: Implementing a Strategic Plan for SPM
Case study on the role of governance in avoiding mission drift
Transforming Microfinance in Kenya: the Experience of Faulu Kenya and Kenya Women Finance Trust
Examining the transformation of MFIs into deposit-taking organizations in Kenya
Ethical Staff Behavior at Alalay Sa Kaunlaran, Inc. (ASKI)
Maintaining ethical standards in client interaction
What Makes a Microfinance Apex Work?
Paper presented at the 2011 Global Microcredit Summit, November 14-17, 2011, Valladolid, Spain
Sustainability and Mission Drift in Microfinance: Empirical Studies on Mutual Exclusion of Double Bottom Lines
Why do some MFIs perform better than others?
Suitability of the ASA Model in Nigeria
Discussing lending methodology adopted by ASA International