This paper is a call to action for all impact investors to ensure their exits uphold the values they have championed throughout their investments. It provides a roadmap of recommendations to help investors stay cool in hot markets, know when to exit responsibly and secure their impact. 

This framework can be used by stakeholders to design and evaluate social protection programs through a user-centric lens.

Lessons from the Client Satisfaction and Protection Survey

Social performance management case study on four of the essential practices for transparency

Case study on a complaint handling system in relation to SPM Universal Standards

Case study on developing client complaint handling mechanisms

Understanding the state of client protection in microfinance industry

Exploring the state of knowledge and practice in responsible finance

How can microfinance recover from its tarnished image?

Explaining Developpement international Desjardins' views on microfinance issues