All Publications

Showing 1 - 10 of 15
Paper

Rethinking Responsible Equity Exits: A Call to Action for Impact Investors

This paper is a call to action for all impact investors to ensure their exits uphold the values they have championed throughout their investments. It provides a roadmap of recommendations to help investors stay cool in hot markets, know when to exit responsibly and secure their impact. 

Paper

A Framework to Design User Centric Social Protection Programs

This framework can be used by stakeholders to design and evaluate social protection programs through a user-centric lens.

Paper

Developing a Tool to Measure Client Satisfaction and Protection

Lessons from the Client Satisfaction and Protection Survey
Case Study

CREZCAMOS Colombia: Providing Transparent Information to Clients

Social performance management case study on four of the essential practices for transparency
Case Study

UGAFODE Uganda: Listening to Client Complaints

Case study on a complaint handling system in relation to SPM Universal Standards
Case Study

FINCA Azerbaijan: Transforming Clients’ Complaints into Loyalty for Life

Case study on developing client complaint handling mechanisms
Paper

Implementing Client Protection in Microfinance: The State of the Practice, 2011

Understanding the state of client protection in microfinance industry
Paper

Responsible Finance: Putting Principles to Work

Exploring the state of knowledge and practice in responsible finance
Paper

What's Wrong and Right with Microfinance – Missing an Angle on Responsible Finance?

How can microfinance recover from its tarnished image?
Paper

The Microfinance Crisis: The Developpement international Desjardins Point of View

Explaining Developpement international Desjardins' views on microfinance issues