This paper explores the drivers of demand for digital financial services and fintech: perceived cost, perceived usefulness, perceived ease of use, perceived risk, and social norms.

MSC conducted qualitative research in Kenya, Ghana and Togo and found that Indigenous Financial Services (IFS), such as rotating savings and credit associations (ROSCAs), informal moneylenders and burial societies play a critical role in driving access to finance for micro and small enterprises (MSEs).

This study intends to unpack the on-ground status of financial inclusion in six villages in India.

This Playbook offers a design guide for product teams and research organizations focused on digital financial services for the last mile.

This publication provides FSPs the knowledge to use women-centered design for developing financial products and services that work for women.

The aim of this guidance is to facilitate the processes of target setting, action plan design and reporting for banks that have chosen financial health and/or financial inclusion as one of their areas of significant impact.

This publication looks at the strategic operations and tactics applied by the Scale2Save partners in East and West Africa to acquire customers.

This is one of several case studies looking at the role of design in digital financial services (DFS) for women focusing on examples where research findings have translated into design that has eased and encouraged women’s use of DFS.

This Cambodia-focused report evidences how household debt is manifesting as a public health crisis that is fueling the health poverty trap in rural Cambodia.

This note presents the innovation drivers and competencies as key to developing innovative financial services that meet customer needs.