All Publications
Showing 1 - 10 of 15
Rethinking Responsible Equity Exits: A Call to Action for Impact Investors
This paper is a call to action for all impact investors to ensure their exits uphold the values they have championed throughout their investments. It provides a roadmap of recommendations to help investors stay cool in hot markets, know when to exit responsibly and secure their impact.
A Framework to Design User Centric Social Protection Programs
This framework can be used by stakeholders to design and evaluate social protection programs through a user-centric lens.
Developing a Tool to Measure Client Satisfaction and Protection
Lessons from the Client Satisfaction and Protection Survey
CREZCAMOS Colombia: Providing Transparent Information to Clients
Social performance management case study on four of the essential practices for transparency
UGAFODE Uganda: Listening to Client Complaints
Case study on a complaint handling system in relation to SPM Universal Standards
FINCA Azerbaijan: Transforming Clients’ Complaints into Loyalty for Life
Case study on developing client complaint handling mechanisms
Implementing Client Protection in Microfinance: The State of the Practice, 2011
Understanding the state of client protection in microfinance industry
Responsible Finance: Putting Principles to Work
Exploring the state of knowledge and practice in responsible finance
What's Wrong and Right with Microfinance – Missing an Angle on Responsible Finance?
How can microfinance recover from its tarnished image?
The Microfinance Crisis: The Developpement international Desjardins Point of View
Explaining Developpement international Desjardins' views on microfinance issues