This publication is the world’s first microfinance social performance report grounded in customer voices, featuring 72 microfinance organizations that serve a total of 25 million clients in 41 countries across the globe.

This report aims to contribute to building a framework of actionable indicators based on the SDG targets that can answer the need for a simple, credible methodology to monitor outcomes.

This framework can be used by stakeholders to design and evaluate social protection programs through a user-centric lens.

This report presents the findings of the Voice of the Client pilot project, with the objective to strengthen the application of Client Protection Principles in the microfinance sector and ensure that financial services are tailored to meet client needs.

Highlighting the integration of green quantitative microfinance indicators into reporting standards

How MIX's desk review can help build a reliable social performance dataset in microfinance