All Publications
Colombia's Ingreso Solidario: Improving Social Protection Through Public-Private Collaboration and Responsible Digital Payment Practices as Part of COVID-19 Emergency Response
This case study illustrates how designing programs responsibly can result in greater trust in digital financial services, leading to greater volumes of digital transactions, and increased use of digital savings and e-commerce services.
Digital Transformation to Alleviate Poverty of the Poor People
The objective of this study is to explain the role Al-Amal Microfinance Bank online services played amid the pandemic.
Savings and Retail Banking in Africa: A Case Study on Innovative Business Models
This study describes six business models to address the challenges financial service providers are increasingly facing as a result of digitization and the pandemic.
Her Resilience in the Face of COVID-19
A data deep dive into the customer base of two financial service providers engaging with low-income women
Savings and Retail Banking in Africa: A Case Study on COVID-19
This report looks at how the COVID-19 pandemic has changed bank customer behavior in Africa.
Saving Cash, Saving Lives
The experiences of Haitian savings groups during COVID-19