All Publications

Showing 1 - 10 of 202
Case Study

The Role Regulators Play in Closing the Financial Inclusion Gender Gap: A Case Study of Costa Rica

This case study explores the steps being taken in Costa Rica to increase women's financial inclusion.

Case Study

The Role Regulators Play in Closing the Financial Inclusion Gender Gap: A Case Study of the Dominican Republic

This case study offers an overview of the current state of women’s financial inclusion in the Dominican Republic.

Case Study

The Role Regulators Play in Closing the Financial Inclusion Gender Gap: A Case Study of Peru

This case study offers an overview of the current state of women's financial inclusion in Peru.

Case Study

Colombia's Ingreso Solidario: Improving Social Protection Through Public-Private Collaboration and Responsible Digital Payment Practices as Part of COVID-19 Emergency Response

This case study illustrates how designing programs responsibly can result in greater trust in digital financial services, leading to greater volumes of digital transactions, and increased use of digital savings and e-commerce services.

Case Study

Bancolombia: Financial Inclusion and Banking Correspondents

This case study goes in-depth on how the Bancolombia's agent network expansion strategy evolved and the agent network management models it developed to increase geographic coverage in a viable manner.

Case Study

Making Climate Risk Microinsurance Work

This case study captures a Guatemalan insurance company's journey of offering climate risk microinsurance, including details on the delivery model employed, financial performance, and key learnings.

Case Study

How Providers Can Build Products That Improve Financial Health: Examples From Mexico and Chile

This paper shares the key challenges, learnings, and overall results from five case studies in Chile and Mexico, uncovering best practices on how to design for and influence financial health.

Journal Article

The Impact of Regulation Governance on Financial System Efficiency: The Importance of Consumer Behavior

This study focuses on the value structure that correlates improvements in the financial services consumer’s decision-making quality with the development of their autonomy.

Case Study

Case Brief: ALM Seguros

This case brief covers the journey of ALM Seguros, which sells microinsurance through traditional brokers, but also non-traditional channels.

Case Study

Weathering the Storm II: A Case Study of Financiera FAMA

Lessons learned from previous crises to help with future crisis responses