All Publications
The Role Regulators Play in Closing the Financial Inclusion Gender Gap: A Case Study of Costa Rica
This case study explores the steps being taken in Costa Rica to increase women's financial inclusion.
The Role Regulators Play in Closing the Financial Inclusion Gender Gap: A Case Study of the Dominican Republic
This case study offers an overview of the current state of women’s financial inclusion in the Dominican Republic.
Solidarity in Saving: Listening to Women's Needs During Crises
Based on 3,822 (majority women) VSLA member interviews, this brief represents quantitative data from Burundi, Colombia, Côte d’Ivoire, Ethiopia, Mali, Niger, and Vietnam.
The Role Regulators Play in Closing the Financial Inclusion Gender Gap: A Case Study of Peru
This case study offers an overview of the current state of women's financial inclusion in Peru.
Low-Income Financial Services Market Sizing and Fintech Assessment: Peru Country Report
This study presents the findings of research to establish the status of access to finance for MSEs and the size of the credit market across four different geographies, including Peru.
Colombia's Ingreso Solidario: Improving Social Protection Through Public-Private Collaboration and Responsible Digital Payment Practices as Part of COVID-19 Emergency Response
This case study illustrates how designing programs responsibly can result in greater trust in digital financial services, leading to greater volumes of digital transactions, and increased use of digital savings and e-commerce services.
Analysis of Peru’s Financial Consumer Listening Mechanisms
This slide deck presents the findings of research commissioned by CGAP as part of its work on empowering market conduct authorities and other stakeholders to monitor consumer risks and elevating collective consumers’ voice.
Bancolombia: Financial Inclusion and Banking Correspondents
This case study goes in-depth on how the Bancolombia's agent network expansion strategy evolved and the agent network management models it developed to increase geographic coverage in a viable manner.
Making Climate Risk Microinsurance Work
This case study captures a Guatemalan insurance company's journey of offering climate risk microinsurance, including details on the delivery model employed, financial performance, and key learnings.
How Providers Can Build Products That Improve Financial Health: Examples From Mexico and Chile
This paper shares the key challenges, learnings, and overall results from five case studies in Chile and Mexico, uncovering best practices on how to design for and influence financial health.