All Publications
Showing 1 - 10 of 11
Colombia's Ingreso Solidario: Improving Social Protection Through Public-Private Collaboration and Responsible Digital Payment Practices as Part of COVID-19 Emergency Response
This case study illustrates how designing programs responsibly can result in greater trust in digital financial services, leading to greater volumes of digital transactions, and increased use of digital savings and e-commerce services.
How Providers Can Build Products That Improve Financial Health: Examples From Mexico and Chile
This paper shares the key challenges, learnings, and overall results from five case studies in Chile and Mexico, uncovering best practices on how to design for and influence financial health.
A Client Needs-Centred Approach to Financial Inclusion Measurement
Understanding how and why customers use different types of financial services
Proportionality in Practice: Disclosure of Information
Supervisor’s perspectives on the rationale, design and implementation of regulation
Client Voices Peru Country Report: Progress and Evolving Risks in an Advanced Consumer Protection Environment
Findings and industry recommendations based on input from 1000 MFI clients
Loan Officers and Clients’ Over-Indebtedness Prevention: The Case of Banco Adopem
Examining the potential roles of loan officers in preventing over-indebtedness
Emerging Risks to Consumer Protection in Branchless Banking: Key Findings from Colombia Case Study
Protecting users and mitigating risks in the use of mobile financial services in Colombia
CREZCAMOS Colombia: Providing Transparent Information to Clients
Social performance management case study on four of the essential practices for transparency
Overindebtedness in Microfinance: Case-study of the Clientele of Financiera CREAR in Los Olivos, Lima Norte, Peru
How can overindebtedness in the microfinance industry be curbed?
Customized IT at Caja Morelia Safeguards Client Data
Ensuring client data protection through data management system