This handbook examines the potential of digital transformations for last-mile financial inclusion institutions like self-help groups and how that can impact their efficiency and accountability.

The purpose of this report is to apply the adaptive social protection framework to the South Asian context to guide future dialogue and policy making.

How can organizations improve women’s use of digital financial services?

Practical guide for designing smartphone applications for financial service customers

A set of tools and roadmaps to build a customer-centric organization

Understanding the concept of customer empowerment

Designing products to increase access to financial services among illiterate people

Developing a tool for tracking group guarantees at individual level

Presenting guidelines for effective risk management in microfinance operations

Formulating an institutional Code of Ethics that ensures client protection