All Publications
Showing 1 - 10 of 79
Leading and Managing Change to Reach Low-Income Savers in Nigeria: A Case Study of LAPO MFB
This LAPO Microfinance Bank case study shares lessons from their experience in developing and implementing a change management program to underpin its launch of a savings product.
Human Resource Development Practices in the Microfinance Sector
This publication maps out the current landscape of Human Resource Development practices among MFIs, and sheds light on the relationship between HR practices and MFI performance.
Engaging HR Leaders in Digital Learning: A Market Scan
Identifying market gaps for digital learning services which meet the needs of HR professionals
Digital and E-learning Solutions for Financial Services Providers in Sub-Saharan Africa: An Overview
Identifying the capacity building needs of financial service providers
Effective Codes of Conduct: A Guide for Microfinance Associations
Seven-step process to develop, implement and maintain a Code of Conduct
Loan Officers and Clients’ Over-Indebtedness Prevention: The Case of Banco Adopem
Examining the potential roles of loan officers in preventing over-indebtedness
Loan Officers’ Voices: Perspectives and Lessons from the Foot Soldiers
Highlighting the human capital component that is essential for a microfinance provider
Local Training Providers for Microinsurance Capacity Building
Lessons learned on developing high-quality and sustainable microinsurance training
ADRA Peru: Recruiting and Selecting Mission-Driven Staff
Social performance management case study on employee commitment to social goals
Facilitating the Market for Capacity Building Services
Discussing the market for capacity building of financial service providers