All Publications
Showing 1 - 10 of 45
Fintech for Who? Demand for Digital Financial Services and Fintech in Tanzania
This paper explores the drivers of demand for digital financial services and fintech: perceived cost, perceived usefulness, perceived ease of use, perceived risk, and social norms.
Financial Confidence Playbook
This Playbook offers a design guide for product teams and research organizations focused on digital financial services for the last mile.
Informed Design: A Case Study Series (Tyme Group)
This is one of several case studies looking at the role of design in digital financial services (DFS) for women focusing on examples where research findings have translated into design that has eased and encouraged women’s use of DFS.
Digital Solutions for the Urban Poor
This report explores the potential for mobile-enabled innovations to provide solutions to pressing challenges facing the urban poor.
Charting the Customer Journey in the Digital Age
Addressing technical, operational and regulatory challenges to provide a streamlined journey
Mobile Money for Enterprise Customers: Addressing the Financial Services Needs of MSMEs in Sub-Saharan Africa
Client research on the pain points and needs of micro, small and medium enterprises
Beyond the Basics: How Smartphones Will Drive Future Opportunities for the Mobile Money Industry
Leveraging the opportunities created by shifts in mobile internet access and smartphone adoption
Riding (the) Rocket to Digitised Microfinance
A review of customers’ experiences with cashless loan and savings collections in Bangladesh
The Digital Credit Revolution in Kenya: An Assessment of Market Demand, 5 Years On
Who are Kenya’s digital borrowers and how do they use their loans?