All Publications
Understanding Users’ Experience With Digital Lending Applications in India
This slide deck shares the results of a survey conducted by MSC and FACE to analyze user knowledge and behavior regarding digital lending applications (DLAs) and digital loans.
Advancing Financial Inclusion Through Platform-Enabled Financial Services: Exploring Key Segments in Low- And Middle-Income Countries
This report highlights the actions that should be taken by countries, firms, and development actors to maximize the potential of digital platforms to contribute to low-income livelihoods and increase financial inclusion.
The State of the Industry Report on Mobile Money 2024
This report describes the state of the mobile money industry worldwide at the end of 2023, covering important developments and trends in the sector, with a focus on financial inclusion and the opportunities created for small enterprises.
Addressing Financial and Digital Literacy Challenges for Inclusive Finance
This paper investigates strategies of European microfinance institutions and inclusive fintech organizations to address financial and digital illiteracy among vulnerable customers.
Digital Cash Transfers for Emergency Response: Lessons From Cameroon
This research shares findings from an evaluation in 2021 documenting lessons learned from digital government-to-people (G2P) payments to eighty thousand beneficiaries, mostly women, in Cameroon.
The Impact of Mobile Money Interoperability on Financial Inclusion
This report assesses the impact of mobile money interoperability by considering the economic literature on interoperability more generally and utilizing a case study approach in five mobile money countries: Ghana, Kenya, Malawi, Rwanda and Tanzania.
The Promises of Digital Bank Accounts for Low-Income Individuals
This study tests the extent to which the promises of digital modes of payment, increased efficiency of transactions, increased financial inclusion, and improvements in the financial well-being of low-income individuals, are fulfilled.
Assessing Digital and Financial Literacy in Timor-Leste: A Survey on Knowledge, Skills and Access
This research explores experiences with traditional and digital financial services to-date, in addition to assessing basic competencies in the areas of digitization and finance.
Assessing Digital and Financial Literacy in Tonga: A Survey on Knowledge, Skills and Access
This research explores experiences with traditional and digital financial services to-date, in addition to assessing basic competencies in the areas of digitalization and finance.
Assessing Digital and Financial Literacy in Vanuatu: Survey on Knowledge, Skills and Access
This Survey in Vanuatu is meant to assess the current state of digital and financial literacy within the country exploring experiences with traditional and digital financial services to-date, in addition to assessing basic competencies in the areas of digitization and finance.