All Publications
Showing 1 - 10 of 10
Analysis of Peru’s Financial Consumer Listening Mechanisms
This slide deck presents the findings of research commissioned by CGAP as part of its work on empowering market conduct authorities and other stakeholders to monitor consumer risks and elevating collective consumers’ voice.
Information Disclosure and Demand Elasticity of Financial Products: Evidence from a Multi-Country Study
Testing the effectiveness of simplified disclosure formats in Peru and Mexico
Proportionality in Practice: Disclosure of Information
Supervisor’s perspectives on the rationale, design and implementation of regulation
Financial (Dis-)Information: Evidence from a Multi-Country Audit Study
Review of the regulatory environment for low-income households in Ghana, Mexico and Peru
Client Voices Peru Country Report: Progress and Evolving Risks in an Advanced Consumer Protection Environment
Findings and industry recommendations based on input from 1000 MFI clients
Voice of the Client: An Analysis of Client Satisfaction and Consumer Protection Across Four MFIs in Peru
Tracking client feedback to improve impact on the populations MFIs aim to serve
Establishing a Financial Consumer Protection Supervision Department
Discussing guidelines and principles on designing financial consumer protection policy
Overindebtedness in Microfinance: Case-study of the Clientele of Financiera CREAR in Los Olivos, Lima Norte, Peru
How can overindebtedness in the microfinance industry be curbed?
Financial Inclusion and Consumer Protection in Peru
Examining consumer protection issues related to branchless banking in Peru