All Publications
Showing 1 - 9 of 9
Putting Agents to Use: Insights From a Multicountry Research on Customer’s Usage of CICO Agents
This report shares strategies for enhancing customer retention among cash-in and cash-out (CICO) agents.
A Technical Guide to Unlock Agent Networks at the Last Mile
This guide outlines five key actions for digital financial service providers, regulators, and funders to expand rural Cash-In and Cash-Out agent networks based on CGAP's global experience.
Agent Network Journeys Toward the Last Mile: A Cross-Country Perspective December 2020
This Focus Note reveals three distinct journeys country stakeholders have taken to extend the reach and quality of rural agent networks in China, Colombia, India, Indonesia, and Kenya.
Agent Network Journeys: Country Deep Dives
Detailed country case studies on the agent network journey
The Role of DFS Agents During the COVID-19 Crisis
Research findings using near-live data from the Caribou Data platform and MSC’s contacts within agent networks
Supervision of Banks and Nonbanks Operating through Agents: Practice in Nine Countries and Insights for Supervisors
Review of supervisory practices in countries with large and diverse agent networks
Agent Network Accelerator Survey: Nigeria Country Report 2014
Understanding the state of agent networks in Nigeria
Agent Network Accelerator Survey: Kenya Country Report 2013
Studying the agent network management in Kenya
Regulation and Supervision of Bank Channels: Policy Options for Kenya
Proposing an enabling regulatory and supervisory environment for bank distribution in Kenya