This slide deck shares the results of a survey conducted by MSC and FACE to analyze user knowledge and behavior regarding digital lending applications (DLAs) and digital loans.

This pathways study aims to understand digital platforms as a livelihood source, capturing and contrasting the self-reported state of participants before, during, and after engaging on platforms.

The study centers around the results of a survey on digital credit risks in Côte d'Ivoire. It seeks to analyze the impacts and risks associated with the use of digital credit and the opportunities for improving consumer protection.

To understand digital finance consumer risks in Senegal and in the West African Economic and Monetary Union, this slide deck shares an overview of the risks digital financial service users faced in the past year in Senegal.

This reading deck puts a spotlight on the specific data trails generated by digitally included yet poor people, the sources of these data trails, and variations of data trails across different segmentations.

The primary objectives of this work were to understand how platform-specific responses can unlock social and economic value, identify best practices and provide guidance to key stakeholders to improve platform services for rural women.

This report looks at the pressing challenges affecting Mozambican mobile money agents to inform the players in the ecosystem and create sustainable strategies to improve agent networks.

This study shares lessons learned in building financial and digital capability while introducing agricultural technology interventions to savings groups through the UN Kigoma Joint Program.

This study is part of the activities of the Laboratory for the Protection of Digital Financial Services Users launched by CGAP in 2021 with an objective to accompany local actors in building a responsible ecosystem for digital financial services.

This reading deck provides an analysis of the Banking-as-a-Service (BaaS) model, a new business model that enables non-banks to offer banking services under their own brand and seamlessly embedded into their digital offering with four case studies of BaaS providers from Europe, US and Mexico.