All Publications
Showing 1 - 10 of 28
Money Purse Handbook
This handbook examines the potential of digital transformations for last-mile financial inclusion institutions like self-help groups and how that can impact their efficiency and accountability.
Responsive by Design: Building Adaptive Social Protection Systems in South Asia
The purpose of this report is to apply the adaptive social protection framework to the South Asian context to guide future dialogue and policy making.
Guide to Increasing Women’s Financial Inclusion in Bangladesh Through Digital Financial Services
How can organizations improve women’s use of digital financial services?
Financial Services Apps in India: How to Improve the User Experience
Practical guide for designing smartphone applications for financial service customers
Customer Experience Playbook
A set of tools and roadmaps to build a customer-centric organization
Field Guide to Obtain Customers’ Views on Empowerment
Understanding the concept of customer empowerment
Oral Information Management Tools: Lighting the Path to Financial Inclusion
Designing products to increase access to financial services among illiterate people
Monitoring Individual Repayment in Group Guarantee Mechanism
Developing a tool for tracking group guarantees at individual level
Nuts and Bolts of Microfinance: Risk Management - Examples and Tools
Presenting guidelines for effective risk management in microfinance operations
How to Develop an Institutional Code of Ethics
Formulating an institutional Code of Ethics that ensures client protection