The report highlights internal and external factors impacting social and solidarity economy organizations in their social innovation process and presents a set of policy recommendations to unlock their potential.

This publication is the world’s first microfinance social performance report grounded in customer voices, featuring 72 microfinance organizations that serve a total of 25 million clients in 41 countries across the globe.

This report aims to contribute to building a framework of actionable indicators based on the SDG targets that can answer the need for a simple, credible methodology to monitor outcomes.

The Universal Standards help financial service providers put clients and the environment at the center of all strategic and operational decisions, with the result that clients benefit from using financial products and services.

This framework can be used by stakeholders to design and evaluate social protection programs through a user-centric lens.

Revealing a number of challenges the financial inclusion sector should address

Applying an SME lens to environmental and social performance standards

Summary of lessons learned from interviews and surveys on promoting Universal Standards

Should microfinance be profitable?

Is microfinance still working?