All Publications

Showing 1 - 10 of 166
Case Study

Insuring Women in Sri Lanka with AIA Insurance Lanka Limited

This case study explores how AIA Sri Lanka remained resilient and dedicated to becoming the preferred life insurer for women, at a time when addressing the gender protection gap was more needed than ever. 

Paper

Resilient and Inclusive Financial Services Delivery During COVID-19

This report draws on the lessons that main actors in Zambia, Rwanda, and Sierra Leone have learned about resilience in the times of COVID-19 and identifies key insights into how they have continued to expand financial inclusion.

Paper

The Future of Government-to-Person (G2P) Payments: Three Years of Learning About G2P Choice in Zambia

This case study summarizes key lessons learned during the first three years of implementing a choice-based G2P payments model.

Paper

Gendered Impacts of COVID-19 on Small and Medium-Sized Enterprises in Sri Lanka

Findings from a survey and interviews with SME clients of financial institutions

Case Study

Financial Education for the MSMEs: Identifying MSME Educational Needs

Demand-side case studies on educational programs for both supply and demand-side from Zambia, Jordan and Bangladesh

Paper

Preserving Liquidity: Policymaker Responses to COVID-19 and the Impact on Low-Income Customers

Initial lessons learned and suggestions for dealing with the current and future crises
Paper

The Value of Pay-As-You-Go Solar for Mobile Operators

Findings from multi-country, multi-operator study in Africa
Paper

Getting Closer

Expanding outreach and increasing usage through better placement of touchpoints
Paper

How to Improve Liquidity Management for Agents Serving Small Informal Groups and Savers

A 'how-to' note explaining the importance of agent liquidity management