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Slide Deck

Using NLP on Social Media to Assess Consumer Risks With Digital Lending Apps in India

This research presents insights on emerging customer risks from digital consumer loans in India, analyzing customer complaints and feedback on Twitter and reviews of digital lending apps on Google Play,

Case study

A Case Study on Connecting With Low-income Customers Through Digitalisation

This case study draws upon management consulting literature to assess digitalization strategies and evaluates three leading financial organizations in Morocco, Kenya and Ghana against this framework.

Paper

Central Bank Digital Currencies: A Potential Response to the Financial Inclusion Challenges of the Pacific

This policy brief considers whether central bank digital currencies (CBDCs) can promote the accessibility of financial services across the Pacific islands and the design choices involved in their development.

Case study

Digital Transformation to Alleviate Poverty of the Poor People

The objective of this study is to explain the role Al-Amal Microfinance Bank online services played amid the pandemic.

Paper

Fintech and Financial Inclusion in Latin America and the Caribbean

This paper analyzes how governments can leverage rapid expansion of fintech activities to drive financial inclusion in the region.

Paper

Human Resource Development Practices in the Microfinance Sector

This publication maps out the current landscape of Human Resource Development practices among MFIs, and sheds light on the relationship between HR practices and MFI performance.

Paper

Improving Humanitarian Payments Through Digital Innovation: Challenges and Opportunities

This report offers research-based analysis and practical advice for humanitarian agencies on the advantages and areas for growth of five key financial technologies in digital payments: mobile money, artificial intelligence, distributed ledger technology (i.e. blockchain), super platforms and QR codes.

Paper

Making the Most out of Digital Banking Platforms: 7 Tips for a Future-Proof Digital Strategy

This paper argues that a clear digital banking platform strategy is essential for banks to succeed, and those who will are the ones with a platform that can give them the flexibility to respond rapidly to market changes.

Paper

State of Digital Payments in the Philippines - Highlights Report (2021 edition)

Paper

The Power of Jan Dhan: Making Finance Work for Women in India

This report highlights the design of Women's World Banking's unique Jan Dhan Plus solution and learnings from a subsequent pilot study that helped nurture regular savings behavior among low-income women in the country.