The Literature Review delves into the landscape of women-owned nano and micro-enterprises in India, Kenya, and Uganda, summarizing the existing knowledge and gaps, with the aim of unlocking more capital and effectively meeting these enterprises' financial and non-financial needs.

This report shares strategies for enhancing customer retention among cash-in and cash-out (CICO) agents.

This report looks at the role credit unions play in supporting migrants and refugees in Brazil, Ecuador, Poland and the United States.

Drawing from interviews across Africa and Latin America, this report explores the challenges faced by female entrepreneurs and proposes solutions. 

Through a combination of qualitative interviews, customer surveys and analysis of data from over 3.6 million Nubank customers, this research gathered a rich set of insights to inform how we can collectively close the gap between account access and a sense of sustainable financial security and health. 

This technical guide introduces the open finance self-assessment tool and development roadmap. It provides practical tools for policymakers to use to decide whether to implement an open finance regime to advance financial inclusion.

This report highlights the actions that should be taken by countries, firms, and development actors to maximize the potential of digital platforms to contribute to low-income livelihoods and increase financial inclusion.

This working paper introduces the concept of an inclusive data ecosystem as one where low-income people’s data trails are used to improve their financial inclusion.

The Small Firm Diaries is a global research initiative to better understand small firms in low-income neighborhoods of developing countries, especially the barriers to growth such firms face, through high frequency quantitative and qualitative data collection (“financial diaries”).

This report assesses the impact of mobile money interoperability by considering the economic literature on interoperability more generally and utilizing a case study approach in five mobile money countries: Ghana, Kenya, Malawi, Rwanda and Tanzania.