All Publications
Scaling up Responsible Digital Payments in the Rwandan Tea Sector
This report proposes an approach for scaling digital payments in the Rwandan tea sector building on the evolving payments ecosystem.
Digitizing BeninCajù Savings Groups - Final Project Report
This report shares important insights about the benefits of Village Savings and Lending Associations transitioning from paper to digital ledgers using the DreamSave app.
Leveraging Digital ID and e-KYC for the Financial Inclusion of Forcibly Displaced Persons: Risks and Opportunities
This report discusses the challenges and bottlenecks preventing the wider adoption of digital ID and e-KYC to advance the financial inclusion of forcibly displaced persons in Rwanda, Mauritania, and Eswatini.
The Value of Pay-As-You-Go Solar for Mobile Operators: Insights From Customer Journeys in Benin and Côte d’Ivoire
Building on a 2020 GSMA study which showed that PAYG solar energy customers use mobile money significantly more than other mobile customers, this study looks at 120 in-depth interviews to understand the reasons behind customers' increased usage of mobile money.
Resilient and Inclusive Financial Services Delivery During COVID-19
This report draws on the lessons that main actors in Zambia, Rwanda, and Sierra Leone have learned about resilience in the times of COVID-19 and identifies key insights into how they have continued to expand financial inclusion.
Microfinance Clients Facing the COVID-19 Crisis: From Findings to Action for MFIs
This publication presents the main results of MFI client surveys in seven countries (Bhutan, Myanmar, Rwanda, Senegal, Togo, Cape Verde and El Salvador), as well as the concrete measures taken by MFIs to meet the needs expressed by their clients.
Remote Data Collection During the Time of COVID-19: Lessons from Rwanda
Examples, lessons and challenges associated with remote data collection