All Publications

Showing 1 - 10 of 32
Case Study

Responsible Agricultural Practices of a Cocoa Buying Company in Ghana

This case study shares extensive recommendations to the trader, its financial investors, the government, and other stakeholders based on the findings. 

Case Study

Scaling Responsible Digital Payments in the Indonesian Cocoa Sector

This case study shares findings from a first-of-its-kind sizing exercise to assess opportunities for digital financial inclusion for smallholder cocoa farmers.

Case Study

Application of CGAP Customer Outcomes Framework in Uganda

This case study tests the impact of a new basic savings product positioned in the financial inclusion market using the CGAP customer outcome indicator framework.

Case Study

Colombia's Ingreso Solidario: Improving Social Protection Through Public-Private Collaboration and Responsible Digital Payment Practices as Part of COVID-19 Emergency Response

This case study illustrates how designing programs responsibly can result in greater trust in digital financial services, leading to greater volumes of digital transactions, and increased use of digital savings and e-commerce services.

Case Study

TymeBank Case Study: The Customer Impact of Inclusive Digital Banking

The aim of this research is to shed light on the potential of digital banks to deepen financial inclusion in a way that improves the lives of low-income customers.

Case Study

How Providers Can Build Products That Improve Financial Health: Examples From Mexico and Chile

This paper shares the key challenges, learnings, and overall results from five case studies in Chile and Mexico, uncovering best practices on how to design for and influence financial health.

Case Study

Weathering the Storm II: A Case Study of Spandana

Lessons learned from previous crises to help with future crisis responses

Case Study

Weathering the Storm II: A Case Study of Vitas Palestine

Lessons learned from previous crises to help with future crisis responses

Case Study

A Client Needs-Centred Approach to Financial Inclusion Measurement

Understanding how and why customers use different types of financial services
Case Study

Proportionality in Practice: Disclosure of Information

Supervisor’s perspectives on the rationale, design and implementation of regulation