All Publications
Showing 1 - 10 of 16
A Technical Guide to Unlock Agent Networks at the Last Mile
This guide outlines five key actions for digital financial service providers, regulators, and funders to expand rural Cash-In and Cash-Out agent networks based on CGAP's global experience.
The Role of Mobile Money Providers and Their Agents in Protecting Customers’ Data
This slide deck presents research findings identifying good practices of responsible agents in safeguarding their customers’ data and the role that providers can play in promoting these practices.
Agent Network Journeys Toward the Last Mile: A Cross-Country Perspective December 2020
This Focus Note reveals three distinct journeys country stakeholders have taken to extend the reach and quality of rural agent networks in China, Colombia, India, Indonesia, and Kenya.
Agent Network Journeys: Country Deep Dives
Detailed country case studies on the agent network journey
The Role of DFS Agents During the COVID-19 Crisis
Research findings using near-live data from the Caribou Data platform and MSC’s contacts within agent networks
How to Improve Liquidity Management for Agents Serving Small Informal Groups and Savers
A 'how-to' note explaining the importance of agent liquidity management
Taking Human-Centered Design from Theory to Practice: UGAFODE’S AirSave Considerations for Financial Service Providers
How can formal savings tools be better suited to the needs of low-income Ugandans?
Frontier Agents: Case Studies from Brazil, India, Mexico, and Tanzania
Innovative approaches by public and private sector actors in tackling the challenges faced by DFS agents
Tanzania Postal Bank: Digital Financial Inclusion Through POPOTE
Analyzing success factors for the bank's mobile and agency banking services
Supervision of Banks and Nonbanks Operating through Agents: Practice in Nine Countries and Insights for Supervisors
Review of supervisory practices in countries with large and diverse agent networks